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Job Alert : Customer Service Manager at WireMyCake Employment 

Job Alert : Customer Service Manager at WireMyCake

JOB DESCRIPTION

WireMyCake ongoing recruitment for  suitable and qualified applicants to fill the position of Customer Service Manager. The Position is based in Nigeria.

 

Details:

Job Summary:

  • Provide excellent customer service and promote this culture throughout the organization.
  • Increase customer satisfaction, loyalty and customers’ retention and meet their expectations.
  • Maintain customer service standards, policies and procedures for the organization or department.
  • Leverage IT and Develop ways to measure customer satisfaction, improve services, and turn customer complaints into opportunities.

Job Responsibilities:

  • Act as the first point for customers complains; resolving customer issues and attaining efficiency goals.
  • Responsible for communication to and retention of client accounts.
  • Responsible for the leadership objectives of the organizations customers account.
  • Resolve complaints and order issues.
  • Ask customers to provide feedback on customer service experience.
  • Keep abreast of new policies in the industry
  • Isolate and identify areas of improvement; make recommendations to be adapted.
  • Support the Bakers in service delivery monitoring to customers.
  • Leverage IT (social media) to respond to customer complaints and praise.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Work closely between the bakers, supply chain and sales operations management.
  • Ensures compliance with regulations, legislation and quality compliance policies.
  • Any other duty that may be assigned by the MD from time to time.

Job Knowledge, Skills, Experience & Education:

  • B.Sc/Hnd/OND  in any Social Science field
  • In-depth knowledge of customer service policies and practices
  • Proficiency in CRM systems, MS Office applications

Personal Attributes:

  • Age: 20-27
  • Have a deep desire to work in the confectionery industry
  • Very sociable
  • Very social media savvy and knowledgeable of current trends
  • Ability to work well with others
  • Excellent written and verbal communication skills
  • Ability to work flexibly and under initiative to achieve set objectives
  • Open to challenges.

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